Where Does the HanseMerkur App Store Data?
The HanseMerkur service app keeps login session and cached contracts in private storage under its IBM built package ID, with records restored.
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HanseMerkur ships its service app under a long IBM platform ID on Android with a matching iOS build. Private storage holds the login session plus document cache. Contracts and letters sync from servers after login, so local files hold cached PDFs rather than the contract itself. That split decides what a wipe keeps.
iOS adds a per install GUID with App Store ID 453734866. Export travel and insurance proofs as PDF before wiping. Folder copies miss the encrypted session and never transfer login. Clearing storage while the app runs signs you out. Quote the full package string when checking the install.
Where HanseMerkur stores this, by platform
/data/data/com.ibm.de.ish.app.hansemerkur.prod
Private session and cache for the verified HanseMerkur package. Quote the full IBM platform string; shortened forms match nothing.
/var/mobile/Containers/Data/Application/<guid>/Documents
GUID container for the HanseMerkur service app (App Store ID 453734866). Bundle unverified; quote the numeric ID.
Frequently asked questions
Do HanseMerkur documents survive reinstall?
No. Contracts and letters sync from HanseMerkur servers after login. Local data holds session and cached PDFs. Reinstall and sign back in, then check the mailbox for documents. Folder copies do not carry the session.
Why is the HanseMerkur package so long?
The long com.ibm.de.ish.app.hansemerkur.prod string reflects the IBM service platform build. Quote it exactly; shortened guesses find nothing on device.
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