Where Does Intercom Store Threads and Views?
Where Intercom keeps conversations on mobile plus web, and where desktop cache lives. See the folder table below.
Last updated
Intercom is messenger cloud with device viewing. Threads, contacts, and macros live in your workspace account. Phones and computers cache views and attachments.
Same workspace plus email means same inbox. Teammate versus customer views share one login with different tabs. Exact cache names shift with Fin AI versus classic builds. For moves, sign in covers everything while offline drafts need sending first. Requesters verify against cloud. Check the in app storage readout when sizes look wrong on different releases.
Where Intercom Messenger stores this, by platform
%appdata%\Intercom (cache, threads in cloud)
Threads follow your Intercom workspace login. Devices hold views plus attachment cache. Macros live in cloud. Match the workspace exactly.
/sdcard/Android/data/com.intercom.app
Threads live in the Intercom container plus cloud. Sign in to restore inboxes. Reinstalls never touch cloud contacts or macros.
Frequently asked questions
How do I move Intercom threads to a new device?
Sign in on the new device with the same email and workspace and threads return from the cloud. Devices hold login and view cache only. Macros read from account. Check the workspace ID before wiping, since a second trial shows empty.
Does Intercom keep thread history?
Yes, in Intercom cloud with full thread history per contact. Devices hold a working copy plus attachment cache. Views rebuild after sign in. Export reports from the inbox for records, since devices never hold the master queue alone.
Notice an outdated path? Let us know.