Where Does the VHV App Store Data?
VHV Kundenportal keeps policies in private storage on Android and iOS. Policies sync from servers after login.
Last updated
VHV Allgemeine Versicherung runs its Kundenportal under a sales kundenportal package on Android with a matching iOS build. Private storage holds login session plus document cache. The long package string is verbatim from the Play listing. Quote it exactly. Shortened guesses find nothing.
iOS adds a per install GUID. Policies and letters sync from servers after login. Export policies and bills as PDF before wiping. Manual folder copies miss encrypted session stores. Claim uploads go to servers. Deleting storage while logged in ends the session.
Where VHV stores this, by platform
/data/data/de.vhv.sales.kundenportal.app
Private session and mailbox cache for the verified Kundenportal package. Quote the full string; short forms match nothing.
/var/mobile/Containers/Data/Application/<guid>/Documents
GUID container for VHV Kundenportal (App Store ID 1622388368). Re login restores policies.
Frequently asked questions
Do VHV documents survive reinstall?
No. Policies and letters sync from VHV servers after login. Local data holds session and cached PDFs. Reinstall and sign back in. Check policies inside the app after relogin. Keep login ready.
How do I back up VHV documents?
Export policies and bills as PDF before wiping. Manual folder copies miss encrypted session stores. Claim uploads go to servers. Check policies inside the app after relogin.
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