Where Does 8x8 Work Store Config?
8x8 Work keeps JSON config in LocalAppData with MSI variants. Cloud recordings and reset notes.
Last updated
8x8 Work stores desktop config in LocalAppData for per-user installs. A JSON config file with an INI beside it records update and app choices, while MSI system installs use a Program Files tree instead. Roaming leftovers starting with 8x8 belong to fresh-install cleanup, not daily use.
Recordings never land in those folders. Call storage runs through the admin console with hot and cold tiers measured in days to years. Vendor docs cover the config paths above; anything beyond them is unverified inference rather than documented layout.
Where 8x8 Work stores this, by platform
%LOCALAPPDATA%\8x8-Work
Holds 8x8-work-config.json and AppConfig.ini for per-user installs. MSI builds use Program Files\8x8 Inc\8x8 Work instead. Recordings stay in cloud console storage with tiered retention. Clear Roaming 8x8 files only for documented fresh installs.
Frequently asked questions
Where are 8x8 Work call recordings?
In the admin console storage with hot instant tiers and cold archive tiers, not in local folders. Download from the console before retention expires. Local config files never contain audio.
How do I fully reinstall 8x8 Work?
Uninstall, then delete Roaming files starting with 8x8 per vendor fresh-install docs. Reinstall from the official installer. Config restores from defaults; call history reloads from the account.
Per-user or MSI install: which paths apply?
Per-user uses LocalAppData 8x8-Work with the JSON config. System MSI uses Program Files 8x8 Inc instead. Check which installer ran before scripting backups, since the trees never mix.
Notice an outdated path? Let us know.