Where Does Adobe Animate Store Config and Preferences?
Animate splits its settings between a Roaming folder and a versioned Local folder holding the Configuration directory.
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Animate keeps two copies of its personality. A Roaming folder holds your general preferences, and a Local folder named for the exact version and locale holds the Configuration directory with tools, ActionsPanel settings, and class paths. That split is why a general reset and a full wipe behave differently.
Adobe's own crash fix is blunt: rename the Animate folder while the app is closed and launch again. You get factory settings at the cost of your customizations. Unsaved work gets RECOVER_ copies in the same folder as the original file, or in Animate's Temp folder if you never saved.
Where Adobe Animate stores this, by platform
%APPDATA%\Adobe\Animate\<version>
General preferences. The versioned Configuration directory lives under %LOCALAPPDATA%\Adobe\Animate <version>\<locale>\Configuration. Rename the Roaming folder to Animate_old with the app closed to reset. Replace <version> and <locale> with yours, such as 2024 and en_US.
~/Library/Application Support/Adobe/Animate <version>
Configuration directory with locale subfolder, mirroring Windows. General preferences sit in ~/Library/Preferences/Adobe/Animate/<version>. Rename both with Animate closed to force a clean start.
Frequently asked questions
Animate crashes every time I open it. How do I fix that?
Close Animate fully, rename the Animate folder in Roaming (Windows) or Application Support (Mac) to Animate_old, and relaunch. Fresh preferences are created automatically. If it starts cleanly, migrate custom files over one at a time to find the corrupt one.
Where does Animate put auto-recovered files?
Beside the original file, with RECOVER_ added to the name. If you never saved the document, look in Animate's Temp folder instead. Auto-recovery must be enabled in Preferences, and it only helps if the app wrote a copy before it died.
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