Where Does Airalo Store eSIMs and Usage?
Airalo keeps purchased eSIMs, data usage, and top-ups in your Airalo account with profiles installed to the phone eSIM chip. Refill from the app.
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Airalo splits eSIM ownership between account and chip. Purchases, usage history, and top-ups live in your Airalo account across devices. The working profile installs onto the phone eSIM chip itself, outside any app folder.
That split decides moves: the account follows you, installed profiles do not. Install eSIMs over stable WiFi before departure; airport networks fail exactly when needed. Name profiles per country so the right line answers data roaming toggles. Dual-SIM phones juggle home and travel lines side by side.
Where Airalo stores this, by platform
Airalo app > My eSIMs (account purchases)
Purchases sync via account; profiles bind to the device chip. Install over stable WiFi before trips. Delete old profiles only after returning home.
Airalo app > My eSIMs (account purchases)
Same account model as Android with profiles in cellular settings. Name eSIMs per country for clean roaming toggles.
Frequently asked questions
How do I top up an Airalo eSIM?
Open the eSIM details in the app and top up before the balance hits zero. Usage meters update with delay, so buy headroom ahead of travel days. Expired plans need a fresh eSIM install, not a refill.
Can I move an eSIM to a new phone?
No. eSIM profiles bind to one device chip and cannot transfer like files. Delete the profile only after landing home; install a new eSIM on the replacement phone from the account. Keep the QR or activation code until travel ends.
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