Where Does DocuSign Store Envelopes and Templates?
Where DocuSign keeps envelopes and templates plus desktop cache on Windows and mobile devices. Exact folders are covered below.
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DocuSign is envelope cloud with device viewing. Agreements, templates, and audit trails live in your account. Phones and computers cache recent docs for offline signing.
Same email means same envelopes. PowerForms and rooms share one login with different tabs. Exact cache names shift with eSignature versus Rooms builds. For moves, sign in covers everything while completed PDFs need separate download for filing. Senders verify against cloud, not local files. Screenshots of settings help when support asks for reproduction steps later.
Where DocuSign stores this, by platform
%appdata%\DocuSign (cache, envelopes in cloud)
Envelopes follow your DocuSign login. Devices hold a working copy plus cache. Templates live in cloud. Match the email exactly on the new device.
/sdcard/Android/data/com.docusign.ink
Agreements live in the DocuSign container plus cloud. Sign in to restore templates. Reinstalls never touch cloud envelopes or audit trails.
Frequently asked questions
How do I move DocuSign envelopes to a new device?
Sign in on the new device with the same email and envelopes return from the cloud. Devices hold login and document cache only. Templates read from account. Check the email before wiping, since a second account shows empty and hides PowerForms.
Does DocuSign keep completed agreements?
Yes, in DocuSign cloud with audit trails per envelope. Devices hold a working copy plus download cache. Completed PDFs rebuild after sign in. Export key agreements for records, since devices never hold the master ledger alone.
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