Where Does HelloSign Store Templates and Agreements?
Where HelloSign keeps templates in cloud plus mobile cache on phones and computers. See the folder table below.
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HelloSign is signatures cloud with device viewing. Templates, requests, and audit trails live in your account under both HelloSign and Dropbox Sign names. Phones and computers cache views.
Same email means same templates. Exact cache names shift with releases. Keep online during signing so events upload. If templates vanish, check the team picker first. A personal trial twin is the usual empty library cause. Check the in app storage readout when sizes look wrong on different releases. When in doubt, verify paths inside the app before trusting a remembered folder.
Where HelloSign Dropbox Sign stores this, by platform
%appdata%\HelloSign (cache, templates in cloud)
Templates follow your HelloSign login. Devices hold view cache plus working copy. Covers both HelloSign and Dropbox Sign names. Match the email exactly.
/sdcard/Android/data/com.hellosign.app
Agreements live in the HelloSign container plus cloud. Sign in to restore templates. Reinstalls never touch cloud audit trails.
Frequently asked questions
How do I move HelloSign templates to a new device?
Sign in on the new device with the same email and templates return from the cloud. Devices hold login and view cache only. Signatures read from account. Check the team before wiping, since a second email shows empty. Covers both HelloSign and Dropbox Sign names.
Does HelloSign keep completed agreements?
Yes, in HelloSign cloud with audit trails per request. Devices hold a working copy plus download cache. Completed PDFs rebuild after sign in. Export key agreements for records, since devices never hold the master ledger alone.
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