Where Does the NHS App Store Data?
The NHS App ties records and prescriptions to the NHS login, with the phone holding session and cached documents only.
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The NHS App is a window onto health records, not their home. GP records, prescriptions, and appointments live on NHS servers under your login. The phone keeps session state plus cached documents.
Verification dominates fresh installs. Identity checks may repeat on a new device before records appear. Local files move nothing clinical, so the login plus patience carries the move. Download letters worth keeping, since cache clears on reinstall.
Where NHS App stores this, by platform
/storage/emulated/0/Android/data/<NHS App package>
Session and cached documents in private storage. The exact package varies, so match the NHS App entry on your device. Records follow the login regardless.
On My iPhone/NHS App
Records and prescriptions sync through the NHS login. Sign in and complete verification to restore everything. Redownload documents afterwards.
Frequently asked questions
How do I move the NHS App to a new phone?
Sign in with the same NHS login on the new phone. Records, prescriptions, and appointments follow the login. Verification may need ID documents again on a fresh install.
Where are NHS App documents?
In the app through document downloads into private storage. Medical records themselves stay server side under the login. Redownload letters after reinstalling.
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