Where Does Zoom Rooms Store Logs and Settings?
Where Zoom Rooms keeps logs, settings and controller pairings on Windows and Mac room PCs.
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Zoom Rooms differs from the Zoom client: a room PC runs scheduled meetings with a paired controller, and both keep local state. Logs, settings and pairing info live in per OS app data folders, while recordings upload to the account cloud.
Collect logs through the controller or the folders below for support cases. Pairing codes expire, so re-pair through settings instead of copying state between rooms. Room PCs need stable power more than backups; the cloud holds what matters.
Where Zoom Rooms stores this, by platform
%APPDATA%\ZoomRooms
Room settings, pairings and logs under Roaming. Exact subfolder can vary by installer generation, so confirm beside the documented parent. Stop the app before copying logs.
~/Library/Application Support/ZoomRooms
Same room state pattern under Application Support. Reach it through Finder Go to Folder. Controller pairings reset through settings, not file copies.
Frequently asked questions
The controller cannot find the room PC. How do I fix it?
Open Zoom Rooms settings on the room controller and re-pair. Pairing codes expire, and most failures come from network or account changes rather than files. Fresh pairing rebuilds controller state.
How do I collect Zoom Rooms logs for support?
Copy the logs folder with the app stopped for support tickets. Settings travel with the data folder, recordings with the account cloud. One half alone rarely explains a failure.
Notice an outdated path? Let us know.