Where Does Aircall Store Calls and Settings?
Aircall cloud call data, recordings and desktop app cache on team computers.
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Aircall runs team phone systems from the cloud with desktop and mobile apps plus integrations. Numbers, call routing, recordings and analytics live in the workspace account.
Local app folders cache login and assets. The dashboard is the archive for calls, tags and compliance exports. When history vanishes, check workspace permissions before local files.
Where Aircall stores this, by platform
%APPDATA%\Aircall
Workspace data syncs after login. Recordings and analytics render from the cloud. Desktop cache clears safely when the app misbehaves.
~/Library/Application Support/Aircall
Same workspace model as Windows. Integrations with CRMs read from the cloud side. Keep admin rights current or exports silently hide.
Frequently asked questions
Where do I find Aircall recordings?
Open the Aircall dashboard or desktop app call history. Filter by teammate, tag or date, then play or download where permissions allow. Local folders hold no archive.
How do I move Aircall to a new computer?
Sign into the same workspace on the new computer. Numbers, IVR trees and assignments follow the workspace. Local reinstalls never carry team config.
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