Where Does BetterHelp Store Therapy Records?
BetterHelp keeps therapy chats, journals, and worksheets in your account with live sessions by video or phone. Download records from account settings.
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BetterHelp stores therapy in the account cloud. Message threads with your counselor, journal entries, worksheets, and group session history all sync through BetterHelp servers. Live video and phone sessions leave notes rather than recordings.
That makes login the whole migration: new devices show the full history immediately. Downloads cover personal records for continuity when switching therapists. Exact behaviors may vary by version; privacy settings decide notification previews on lock screens.
Where BetterHelp stores this, by platform
BetterHelp app > Chats (account cloud)
Chats and journals sync via account. Exact folder names may vary by version. Download personal records from settings before switching therapists.
BetterHelp app > Chats (account cloud)
Same account model as Android. Live sessions leave notes, not recordings. Reinstalls restore everything on login.
Frequently asked questions
How do I download my therapy records?
Open account settings and look for the records or data download option. Chat transcripts export per conversation for personal keeps. Live session notes belong to the therapist; ask them directly for summaries.
Does everything sync between devices?
Yes for chats, journals, and goals on login across web and mobile. The matched therapist follows the account too. Reinstalls change nothing except locally saved files.
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