Where Does Close Store Calls and Deals?
Where Close keeps calls and deals in cloud plus mobile cache on Android and computers. Exact folders are covered below.
Last updated
Close is sales calls cloud with device viewing. Leads, calls, and SMS live in your workspace account. Phones and computers cache views and recordings metadata.
Same login plus workspace means same pipeline. Exact cache names shift with Voice versus core builds. Keep online during calls so recordings upload. If leads vanish, check the workspace picker first. A personal trial twin is the usual empty pipeline cause. Screenshots of settings help when support asks for reproduction steps later. Check the in app storage readout when sizes look wrong on different releases.
Where Close CRM stores this, by platform
%appdata%\Close (cache, leads in cloud)
Leads follow your Close workspace login. Devices hold views plus recording cache. Calls live in cloud. Match the email and workspace exactly.
/sdcard/Android/data/com.close.app
Calls live in the Close container plus cloud. Sign in to restore workspaces. Reinstalls never touch cloud recordings or SMS threads.
Frequently asked questions
How do I move Close calls to a new device?
Sign in on the new device with the same email and workspaces return from the cloud. Devices hold login and view cache only. Call recordings read from account. Check the workspace before wiping, since a second trial shows empty.
Does Close keep call recordings?
Yes, in Close cloud with full activity history per lead. Devices hold a working copy plus attachment cache. Views rebuild after sign in. Export CSVs from settings for records, since devices never hold the master pipeline alone.
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