Where Does Freshsales Store Contacts and Deals?
Where Freshsales keeps contacts and deals in cloud plus mobile cache on phones. Exact folders are covered below.
Last updated
Freshsales is CRM cloud with phone viewing. Contacts, deals, and appointments live in your Freshworks domain account. The phone caches views and attachments.
Same email plus domain means same pipeline. Exact cache names shift with Freddy AI versus core builds. Keep online during swaps so notes upload. If deals vanish, check the subdomain first. A trial twin with a similar name is the usual empty pipeline cause. Screenshots of settings help when support asks for reproduction steps later. Check the in app storage readout when sizes look wrong on different releases.
Where Freshsales stores this, by platform
/sdcard/Android/data/com.freshworks.freshsales
Deals follow your Freshworks domain login. Phone holds views plus attachment cache. Activities live in cloud. Match the email and subdomain exactly.
On My iPhone/Freshsales
Contacts live in the Freshsales container plus cloud. Sign in to restore pipelines. Reinstalls never touch cloud timelines or appointments.
Frequently asked questions
How do I move Freshsales deals to a new phone?
Sign in on the new phone with the same email and domain and pipelines return from the cloud. Phone holds login and view cache only. Activities read from account. Check the subdomain before wiping, since a second trial shows empty.
Does Freshsales keep deal history?
Yes, in Freshworks cloud with full timeline per contact. Phone holds a working copy plus attachment cache. Views rebuild after sign in. Export CSVs from the web for archiving, since the phone never holds the master pipeline alone.
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