Where Does HubSpot Store CRM Data and Cache?
Where HubSpot desktop keeps cache on Windows and macOS, while CRM data lives in cloud hubs. Full paths are listed below.
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HubSpot is CRM cloud with a desktop shell. Your hubs hold contacts, companies, and pipelines. The computer holds login, preferences, and cached views.
Same login means same hubs. Exact cache names shift with Sales versus Service builds. Keep online during swaps so recent notes upload. If pipelines vanish, check the hub picker first. A second trial portal with a similar name is the usual empty CRM cause with HubSpot. Check the in app storage readout when sizes look wrong on different releases. When in doubt, verify paths inside the app before trusting a remembered folder.
Where HubSpot stores this, by platform
%appdata%\HubSpot
Login and views live here. CRM follows your HubSpot hubs login. Clear cache to fix loads. Match the portal exactly on the new machine.
~/Library/Application Support/HubSpot
Same layout under Application Support with HubSpot in the name. Contacts stay in cloud hubs. Use Go to Folder since Library hides.
Frequently asked questions
How do I fix HubSpot desktop stuck on loading?
Clear the HubSpot cache folders under Roaming or Application Support, then sign in again. Contacts, deals, and tickets live in your HubSpot cloud hubs. Only login and cached views vanish locally, which rebuild on next open.
Does clearing HubSpot cache delete my CRM?
No. HubSpot streams CRM from your hubs. The desktop wrapper caches views and login. Deleting cache logs out at worst but never deletes a contact. Reopen from the dashboard after clearing and sign back in.
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