Where Does Freshdesk Store Tickets and Views?
Where Freshdesk keeps tickets on mobile plus web, and where desktop cache lives. Full paths are listed below.
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Freshdesk is ticket cloud with device viewing. Tickets, contacts, and macros live in your domain account. Phones and computers cache views and attachments.
Same subdomain plus email means same queues. Agent versus customer portals share one login with different tabs. Exact cache names shift with Mint versus classic builds. For moves, sign in covers everything while offline drafts need sending first. When in doubt, verify paths inside the app before trusting a remembered folder. Screenshots of settings help when support asks for reproduction steps later.
Where Freshdesk stores this, by platform
%appdata%\Freshdesk (cache, tickets in cloud)
Tickets follow your Freshworks domain login. Devices hold views plus attachment cache. Macros live in cloud. Match the subdomain exactly.
/sdcard/Android/data/com.freshworks.freshdesk
Tickets live in the Freshdesk container plus cloud. Sign in to restore queues. Reinstalls never touch cloud threads or macros.
Frequently asked questions
How do I move Freshdesk tickets to a new device?
Sign in on the new device with the same email and domain and tickets return from the cloud. Devices hold login and view cache only. Macros read from account. Check the subdomain before wiping, since a second trial shows empty and hides automations.
Does Freshdesk keep ticket history?
Yes, in Freshworks cloud with full thread history per ticket. Devices hold a working copy plus attachment cache. Views rebuild after sign in. Export reports from Analytics for records, since devices never hold the master queue alone.
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