Where Does Help Scout Store Threads and Views?
Where Help Scout keeps threads on mobile plus web, and where desktop cache lives. See the folder table below.
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Help Scout is helpdesk cloud with device viewing. Mailboxes, customers, and macros live in your company account. Phones and computers cache views and attachments.
Same company plus email means same inboxes. Exact cache names shift with Beacon versus core builds. Keep online during swaps so drafts upload. If threads vanish, check the company picker first. A trial twin with a similar name is the usual empty inbox cause. Check the in app storage readout when sizes look wrong on different releases.
Where Help Scout stores this, by platform
%appdata%\Help Scout (cache, threads in cloud)
Threads follow your Help Scout company login. Devices hold views plus attachment cache. Macros live in cloud. Match the company exactly.
/sdcard/Android/data/com.helpscout.app
Threads live in the Help Scout container plus cloud. Sign in to restore mailboxes. Reinstalls never touch cloud customers or macros.
Frequently asked questions
How do I move Help Scout threads to a new device?
Sign in on the new device with the same email and mailboxes return from the cloud. Devices hold login and view cache only. Macros read from account. Check the company before wiping, since a second trial shows empty and hides workflows.
Does Help Scout keep thread history?
Yes, in Help Scout cloud with full thread history per customer. Devices hold a working copy plus attachment cache. Views rebuild after sign in. Export reports from dashboard for records, since devices never hold the master queue alone.
Notice an outdated path? Let us know.