Where Does Zendesk Store Tickets and Views?
Where Zendesk keeps tickets on mobile plus web, and where desktop cache lives on computers. See the folder table below.
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Zendesk is ticket cloud with device viewing. Tickets, users, and macros live in your subdomain account. Phones and computers cache views and attachments.
Same subdomain plus email means same queues. Agent versus end user roles share one login with different tabs. Exact cache names shift with Support versus Sell builds. For moves, sign in covers everything while offline drafts need sending first. Requesters verify against cloud, not local files. Screenshots of settings help when support asks for reproduction steps later.
Where Zendesk stores this, by platform
%appdata%\Zendesk (cache, tickets in cloud)
Tickets follow your Zendesk subdomain login. Devices hold views plus attachment cache. Macros live in cloud. Match the subdomain exactly.
/sdcard/Android/data/com.zendesk.mobile
Tickets live in the Zendesk container plus cloud. Sign in to restore queues. Reinstalls never touch cloud threads or macros.
Frequently asked questions
How do I move Zendesk tickets to a new device?
Sign in on the new device with the same email and tickets return from the cloud. Devices hold login and view cache only. Macros read from account. Check the subdomain before wiping, since a second trial shows empty and hides triggers.
Does Zendesk keep ticket history?
Yes, in Zendesk cloud with full thread history per ticket. Devices hold a working copy plus attachment cache. Views rebuild after sign in. Export key reports from Explore for records, since devices never hold the master queue alone.
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