Where Does HEY Store Mail and Files?
Where HEY keeps mail on Android and iPhone, plus web roles, and what lives offline. Full paths are listed below.
Last updated
HEY is mail cloud with phone viewing. Imbox, paper trail, and files live in your account per address. The phone caches recent threads and attachments.
Same address means same mail. Custom domains need the same login that owns them. Exact cache names shift with personal versus work builds. Keep online during swaps so drafts upload. If mail vanishes, check the address picker first. A second trial address is the usual empty inbox cause. When in doubt, verify paths inside the app before trusting a remembered folder.
Where HEY Email stores this, by platform
/sdcard/Android/data/com.hey.app
Mail follows your HEY address login. Phone holds thread cache plus working copy. Threads live in cloud. Match the address exactly.
On My iPhone/HEY
Mail lives in the HEY container plus cloud. Sign in to restore paper trail. Phone reinstall never touches cloud threads or files.
Frequently asked questions
How do I move HEY mail to a new phone?
Sign in on the new phone with the same email and mail returns from the cloud. Phone holds login and message cache only. Screener choices read from account. Check the address before wiping, since a second domain shows empty and hides paper trails.
Does HEY back up my mail?
Yes, in HEY cloud with full thread history per mailbox. Phone holds a working copy plus attachment cache. Views rebuild after sign in. Export key threads from the web for records, since the phone never holds the master mailbox alone.
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