Where Does Nuki Store Keys and Logs?
Where the Nuki app keeps keys and logs on Android and iPhone, plus bridge versus lock roles. See the folder table below.
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Nuki splits access three ways. The lock holds firmware and offline codes. The bridge links remote control. Your account holds users and logs. The phone holds the mobile key plus cache.
Owner rights matter on moves. Admin must authorize the new phone on the lock with a button press. Guests reaccept invites. Exact secure key blobs are not browsable. Keep devices powered during swaps. If logs thin, check Nuki Web first. Phone gaps are usually just unsynced views, not lost entries. Screenshots of settings help when support asks for reproduction steps later.
Where Nuki stores this, by platform
/data/data/com.nuki.nuki (private key, logs in cloud)
Homes follow your Nuki Web account. Phone key lives securely plus lock pairing. Logs follow cloud. Authorize the new phone on the lock button.
On My iPhone/Nuki (key container, logs in cloud)
Keys live in the Nuki container plus hardware. Logs follow your account. Re authorize the new phone on the lock for admin rights.
Frequently asked questions
How do I move Nuki locks to a new phone?
Homes, users, and logs follow your Nuki Web account. Sign in on the new phone with the same login. Locks and bridges pair anew over Bluetooth with button approval. Verify the home before wiping, since a second account shows empty.
Does Nuki back up entry logs?
Yes, in Nuki Web cloud for the covered window. The phone holds login and cache. Entry logs rebuild after sign in. Export reports from Nuki Web for permanent files, since the phone never holds the master list alone.
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