Where Does Five9 Store Calls and Settings?
Five9 contact center recordings and supervisor settings, cloud tenant versus agent cache.
Last updated
Five9 keeps contact center operations in its cloud tenant: campaigns, skills, scripts, recordings and workforce data. Agent desktop and browser clients render that state.
Local storage covers auth and cache. Admins manage retention centrally. Agents missing history should confirm campaign assignment before touching local files.
Where Five9 stores this, by platform
%APPDATA%\Five9
Tenant campaigns and skills drive everything. Recordings live under retention in reporting. Local cache clears without losing team config.
~/Library/Application Support/Five9
Same cloud model across desktop and web. Supervisor roles gate exports. Keep login and station settings current.
Frequently asked questions
Where do I find Five9 recordings?
Use the Five9 reporting and recording manager with supervisor rights. Filter by campaign and disposition, then export. Retention follows tenant policy.
How do I move Five9 to a new computer?
Sign into the same tenant on the new machine. Skills, campaigns and scripts follow the login. Local data only holds session tokens.
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